Version: 3
Date: 21 July 2026
1. Who are we?
020 Service Beheer B.V., trading under the name Driv3, operates the digital platform for the distribution, administration, payment, settlement and processing of rides within the transport industry.
020 Service Beheer B.V.
Trade name: Driv3
Address: Prins Mauritslaan 37 2A.06
Postal code and city: 1171LP Badhoevedorp
Chamber of Commerce: 57750173
Email: info@driv3.com
In this cookie policy, 020 Service Beheer B.V., trading under the name Driv3, is referred to as “Driv3”, “we”, “us” or “the Platform”.
This cookie policy explains how we use cookies and comparable technologies on our website, web app, mobile app, portals, dashboards and other digital environments.
2. What are cookies and comparable technologies?
Cookies are small files that are placed on or read from a device when someone uses our website, web app, app or digital environment.
In addition to cookies, we may also use comparable technologies, such as:
· SDKs;
· pixels;
· tags;
· scripts;
· local storage;
· session storage;
· device identifiers;
· log files;
· tracking technologies;
· analytics technologies;
· security and fraud prevention technologies.
Where this cookie policy refers to “cookies”, this also includes comparable technologies, unless the context indicates otherwise.
3. Why do we use cookies?
We may use cookies and comparable technologies for, among other things:
· operating the website, web app, app and portals;
· login and session management;
· account security;
· fraud prevention;
· remembering preferences;
· language settings;
· cookie preferences;
· debugging;
· technical monitoring;
· performance analysis;
· improving the Platform;
· usage analysis;
· onboarding support;
· support and troubleshooting;
· payments via Stripe or other payment partners;
· wallet and payment functionalities;
· Tap to Pay, QR payments and Payment Links;
· community functionalities;
· marketing and product communication, where permitted;
· measuring campaigns, where permitted;
· compliance with legal obligations;
· protection of Driv3, users, passengers, Stripe, financial partners and the network.
4. Which types of cookies do we use?
We may use the following categories of cookies and comparable technologies.
4.1 Necessary cookies
Necessary cookies are required for the website, web app, app, portals or Platform to function properly and securely.
These cookies may be used for, among other things:
· login and session management;
· secure access;
· authentication;
· two-factor authentication;
· remembering cookie preferences;
· load balancing;
· protection against misuse;
· fraud prevention;
· technical operation of forms;
· language or region settings where necessary;
· error messages and technical stability;
· payment functionalities;
· Stripe Connect, Stripe Treasury, Stripe Financial Accounts and wallet functionalities;
· preventing duplicate transactions;
· processing payment statuses;
· protecting accounts, balances and transactions.
No prior consent is required for necessary cookies, because they are needed to provide the service requested by the user or to ensure the secure functioning of the digital environment.
If necessary cookies are disabled, certain parts of the website, web app, app, portals or Platform may not work properly or may not work at all.
4.2 Functional cookies
Functional cookies help remember preferences and settings so that the Platform works in a more convenient and consistent way.
These cookies may be used for, among other things:
· language preference;
· display settings;
· dashboard preferences;
· region settings;
· selected filters;
· user preferences;
· remembering certain interface settings;
· improving ease of use.
Consent may be requested for functional cookies if legally required.
4.3 Analytical cookies
Analytical cookies help us understand how our website, web app, app, portals and digital environments are used.
We may use analytical cookies for, among other things:
· measuring visitor numbers;
· analysing use of pages and screens;
· measuring error messages;
· improving loading times;
· improving onboarding;
· analysing use of functionalities;
· improving dashboards;
· improving support;
· improving technical operation;
· product development.
For analytical cookies that have no or only limited privacy impact, consent may not be required in certain circumstances. For analytical cookies with a greater privacy impact, we request consent.
Where possible, we use analytical data in aggregated, limited or anonymised form.
4.4 Performance and monitoring cookies
Performance and monitoring technologies may be used to measure the operation, speed, availability and stability of our digital environments.
These technologies may collect data about, among other things:
· loading times;
· outages;
· crashes;
· error messages;
· API performance;
· network delays;
· browser or device information;
· app versions;
· technical logs;
· server response;
· use of specific functionalities.
These data are used to keep the Platform secure, stable and reliable.
4.5 Security, fraud and risk cookies
We may use cookies and comparable technologies for security, fraud prevention, risk management and compliance.
These technologies may be used for, among other things:
· detection of unauthorised access;
· protection against account misuse;
· detection of suspicious transactions;
· protection against automated misuse;
· protection against spam, bots or attacks;
· monitoring of risk signals;
· protection of Wallet, Stripe and payment functionalities;
· protection of top-ups, payouts and card functionalities;
· support of KYC/KYB and compliance;
· protection of users, passengers, Stripe, financial partners and Driv3.
These technologies may be necessary for the safety and integrity of the Platform.
4.6 Marketing cookies
Marketing cookies may be used to make communication, advertisements, campaigns or product information more relevant.
These cookies may be used for, among other things:
· measuring campaigns;
· measuring conversions;
· recognising interests;
· displaying relevant product information;
· retargeting, if used;
· measuring interaction with advertisements;
· measuring the effectiveness of marketing channels;
· linking website visits to marketing campaigns.
Marketing cookies are only placed or read if consent has been given, insofar as consent is legally required.
Driv3 does not sell personal data.
4.7 Social media and external content cookies
Our website or digital environments may contain content or functions from third parties, such as videos, maps, social media content, reviews, chat functions or external forms.
These third parties may place or read cookies or comparable technologies when the user views or uses this content.
This may include, for example:
· video or media providers;
· map and route providers;
· social media platforms;
· chat or support tools;
· analytics providers;
· marketing providers;
· external form or embed providers.
Consent may be requested for the use of such cookies if legally required.
Third parties may use their own privacy and cookie policies. Driv3 does not always have full control over cookies or technologies of third parties.
4.8 Payment and Stripe-related technologies
For payment processing and financial functionalities, cookies, scripts, SDKs, tokens or comparable technologies may be used by Driv3, Stripe or other payment partners.
These technologies may be needed for, among other things:
· Stripe Connect;
· Stripe Treasury;
· Stripe Financial Accounts;
· Wallet functionalities;
· Financial Account IBAN;
· top-ups;
· payouts;
· external bank payouts;
· Tap to Pay;
· QR payments;
· Payment Links;
· card payments;
· Issuing Cards / Debit Cards;
· fraud prevention;
· risk management;
· compliance;
· KYC/KYB;
· chargebacks;
· disputes;
· refunds;
· payment security.
Stripe and other payment partners may act as independent controllers or as processors, depending on the relevant processing. Processing by Stripe or other payment partners may also be subject to their own privacy and cookie policies.
4.9 App, SDK and mobile technologies
In our mobile app, we may use SDKs, device identifiers, push notification tokens, crash reporting, local storage, analytics and comparable mobile technologies.
These technologies may be used for, among other things:
· operation of the app;
· login and session management;
· push notifications;
· ride notifications;
· payment notifications;
· debugging;
· crash analysis;
· security;
· fraud prevention;
· GPS functionalities;
· dispatch;
· performance analysis;
· improvement of app functionalities;
· support and incident investigation.
For certain app permissions, such as location, push notifications, camera or contacts, consent may be requested through the device operating system.
Refusing or withdrawing certain app permissions may mean that certain functions do not work properly or do not work at all.
5. Third-party cookies
We may use technologies from third parties.
Depending on the functionalities used, these may include:
· Stripe;
· payment partners;
· financial partners;
· hosting providers;
· cloud providers;
· analytics providers;
· monitoring tools;
· security suppliers;
· fraud prevention partners;
· map and route providers;
· support and chat providers;
· marketing providers;
· social media platforms;
· app stores;
· verification providers.
These third parties may place or read cookies or comparable technologies for the purposes described in this cookie policy or in their own policies.
Insofar as third parties act as processors, we make appropriate arrangements with them. Insofar as third parties act as independent controllers, they are responsible for their own processing.
6. Cookie preferences and consent
When first visiting our website or digital environment, a cookie banner or comparable consent layer may be shown.
Depending on the available settings, users may be able to:
· accept all cookies;
· reject non-essential cookies;
· set preferences per category;
· change or withdraw previously given consent.
Necessary cookies cannot be disabled via the cookie banner, because they are required for the operation, security or requested service.
Non-essential cookies are only placed or read if consent has been given, insofar as consent is legally required.
Consent may be withdrawn or changed at any time through the available cookie settings or, if available, through the settings in the website, web app, app or browser.
7. Browser and device settings
Users can also manage cookies through their browser or device settings.
Through browser settings, users can usually:
· delete cookies;
· block cookies;
· block third-party cookies;
· set cookie notifications;
· clear local storage;
· enable tracking restrictions.
Through device settings, users can manage certain app permissions, such as location, push notifications, camera, photos, Bluetooth or other permissions.
Blocking or deleting cookies or withdrawing app permissions may affect the operation of the website, web app, app, portals, payments, login, Wallet, ride functionalities, GPS functionalities, notifications or other parts of the Platform.
8. Personal data and cookies
Some cookies or comparable technologies may process personal data, such as IP address, device ID, user ID, session ID, location data, click behaviour, browser information, technical logs or other online identifiers.
The processing of personal data is also subject to our Privacy Policy.
In the Privacy Policy, we explain:
· which personal data we process;
· for which purposes we process personal data;
· on which legal bases we process personal data;
· with whom we share personal data;
· how long we retain personal data;
· which rights data subjects have.
9. Retention periods
Cookies and comparable technologies may have different retention periods.
Some cookies are stored only during the session and disappear when the browser or app is closed.
Other cookies or comparable technologies may be stored for longer, for example to remember preferences, security settings, sessions, analytics, fraud prevention or consent.
We do not retain cookies and data obtained through them longer than necessary for the relevant purpose, unless longer retention is necessary due to legal obligations, security, fraud prevention, disputes, evidence, technical logs or compliance.
10. Changes to this cookie policy
We may amend this cookie policy if necessary due to:
· changes to the website, app, web app or portals;
· new functionalities;
· new payment methods;
· new Stripe or Wallet functionalities;
· new analytics or marketing tools;
· new security measures;
· changes in law;
· changes in cookies or technologies used;
· product development;
· compliance;
· operational changes.
The most current version is available through the website, app or Platform.
In case of material changes, we may inform users via the website, app, platform notification, email or another appropriate method.
11. Contact
For questions about this cookie policy or the use of cookies and comparable technologies, please contact:
020 Service Beheer B.V.
Trade name: Driv3
Address: Prins Mauritslaan 37 2A.06
Postal code and city: 1171LP Badhoevedorp
Chamber of Commerce: 57750173
Email: info@driv3.com
