Frequently Asked Questions

Frequently Asked Questions

General

What is Driv3?

Driv3 is a system for professional drivers and transport operators who want to run their own taxi business with more control.

It helps you manage rides, work with other drivers, keep your own clients, handle payments, and organize your operation from one connected platform.

It is not just an app to receive work. It is infrastructure to help you build and run your own operation.

What does Driv3 actually help me do?

Driv3 helps you manage the daily work behind a taxi operation.

You can create rides, assign them to yourself or other drivers, follow trip progress, manage clients, handle payments, work with trusted drivers, and keep your operation organized.

It also helps you connect bookings, drivers, vehicles, locations, pricing, payments, and customer portals in one system.

In simple terms: Driv3 helps you run the work, not just wait for it.

Is Driv3 a passenger app like Uber or Bolt?

No. Driv3 is not a passenger app where customers open an app and book a random driver.

Driv3 is built for taxi professionals, drivers, companies, dispatchers, and transport operators who want to manage their own work, clients, drivers, and network.

The goal is not to control your work. The goal is to give you the system to control it yourself.

Who is Driv3 built for?

Driv3 is built for independent drivers, taxi companies, small fleets, dispatchers, transport operators, and trusted driver networks.

You can use it as a solo driver, but it also works for companies or operators who manage multiple drivers, vehicles, clients, locations, and bookings.

It is especially useful for people who want to do more than only drive the next ride.

How quickly can I start?

Fast — starting is a matter of minutes, not days.

Download the app, register, and complete a few short setup steps. Most details are filled in automatically: your company from the KvK register, your vehicle from the RDW register.

Your payment wallet is verified by Stripe using your ID document. If your details are correct, you are online right away — and if you get stuck, our support helps you in Dutch.

What problem does Driv3 solve?

Many drivers and operators still work with scattered tools, WhatsApp messages, manual payments, separate spreadsheets, and platform dependency.

That makes it harder to stay organized, keep control, serve clients properly, and grow.

Driv3 brings rides, dispatch, drivers, payments, collaboration, client bookings, and operational control into one system.

Can I start as a solo driver and grow later?

Yes. You can start small.

As a solo driver, you can manage your own rides, receive extra work, keep your clients organized, and pass rides to others when needed.

Over time, you can grow into a larger operation with regular clients, booking portals, other drivers, vehicles, communities, and more structured workflows.

There is no fixed path. You build at your own pace.

Does Driv3 guarantee me rides?

No. Driv3 does not promise guaranteed rides.

Driv3 gives you access to the system and the tools to manage work, share rides, receive rides, and build your own operation.

Your outcome depends on how active you are, who you work with, and what you bring into the network.

Do I need my own customers to use Driv3?

No, you do not need a full customer base before you start.

You can use Driv3 to receive work, manage rides, and work with others. But the more you bring into the system — your clients, your rides, your network — the more value you can build.

Some drivers drive. Some drivers bring in clients. The strongest drivers do both.

How quickly can I start?

Fast — starting is a matter of minutes, not days.

Download the app, register, and complete a few short setup steps. Most details are filled in automatically: your company from the KvK register, your vehicle from the RDW register.

Your payment wallet is verified by Stripe using your ID document. If your details are correct, you are online right away — and if you get stuck, our support helps you in Dutch.

Daily Operations

Can Driv3 replace WhatsApp, spreadsheets and manual planning?

Yes, that is one of the main reasons Driv3 exists.

Many taxi operations are still managed through WhatsApp, phone calls, spreadsheets, manual notes, and separate payment flows. That can work for a while, but it becomes difficult when you grow or work with multiple drivers, clients, and bookings.

Driv3 brings the work into one structured system, so rides, drivers, vehicles, payments, bookings, and communication are easier to manage.

Can I create, manage and dispatch trips, including multiple stops or destinations?

Yes. You can create and manage trips in Driv3 and assign them to yourself or another driver.

You can manage the ride details, follow the status, duplicate trips, cancel trips, and keep track of what is happening in your operation.

Driv3 can also support more complex ride structures, including rides with multiple destinations or stops, depending on the setup.

Can I manage drivers, vehicles, locations and bookings from one place?

Yes. Driv3 is designed to centralize your operation.

You can manage bookings, drivers, vehicles, saved locations, availability, trip progress, and operational settings from the app and dashboard.

For companies and growing operators, this helps reduce scattered admin and gives a clearer overview of the business.

Can I see drivers, availability and trip progress live?

Yes. Driv3 gives you live operational visibility.

You can see driver status, availability, trip progress, and location-based information so you can make better dispatch decisions.

This helps you understand who is available, what is already in progress, and where action is needed.

Sharing Rides & Working Together

What happens when I am too busy to take a ride?

With Driv3, you do not have to lose the work just because you cannot drive the ride yourself.

If you are busy, unavailable, or already on another ride, you can offer the ride to another trusted driver.

This helps you keep your customer served, stay reliable, and keep the value inside your own network.

Can I pass a ride to another driver and still keep control?

Yes. You can pass a ride to another driver while keeping control over the booking and the client relationship.

The accepting driver can perform the ride, but that does not mean you give away the customer or lose ownership of the work.

Driv3 is designed to make collaboration possible without turning your business into someone else’s platform.

Can I still earn when another driver drives a ride I brought in?

Yes. If you bring in the work and another driver accepts the ride, you can agree on a commission or fee for that ride.

That commission is agreed between the person or company bringing in the work and the driver accepting it.

This matters because creating work has value. A driver who brings in clients or organizes rides should be able to benefit from that, even when another driver performs the ride.

What is shift transfer?

Shift transfer allows another driver to temporarily handle incoming or planned work for you.

For example, if you are offline, resting, or unavailable, another driver can receive and handle the work during that period.

This helps your operation continue without forcing you to personally be available all the time.

Do I keep my client relationship when I share a ride?

Yes. Driv3 is designed to protect the party who brings in the work.

If you share a ride with another driver, that does not mean you give away your customer relationship.

You remain in control of the booking, the relationship, and the way the work is organized.

Website Booking & Client Portals

Can customers book through my website with a Driv3 Webbooker?

Yes. Driv3 includes Webbookers — booking modules you can place on your own website.

You generate the embed code from your dashboard, copy and paste it into your website, and customers can book directly from there.

The booking then comes straight into your Driv3 app and dashboard, so you can manage, assign, and follow the ride like your other bookings.

You can create multiple Webbookers with different settings, prices, branding, colors, logos, and layouts.

Do customers need to download an app to book with me?

No. For website bookings and client portals, your customers do not need to download an app.

They can book through your website, a booking link, or a dedicated client portal.

The booking comes directly into your Driv3 environment, while the customer gets a simple booking flow without needing to install anything.

What is the difference between a Webbooker and a client booking portal?

A Webbooker is the booking module for your own website.

You can embed it on your website, customize the look, choose from different layouts, and let customers book a ride online.

A client booking portal goes a step further. It is made for regular clients such as hotels, companies, travel partners, or business accounts.

With a client portal, you can create a more specific booking environment for that client, including their own settings, agreements, destinations, prices, vehicles, and booking options.

Can I create dedicated booking portals for hotels, companies and regular clients?

Yes. You can create dedicated booking portals for regular clients such as hotels, companies, business accounts, travel partners, or other recurring customers.

These portals make it easier for fixed clients to book rides directly into your operation.

Instead of sending requests through WhatsApp, phone calls, or email, the client can book through their own portal and the ride comes directly into your Driv3 system.

That makes the process faster, cleaner, and easier to manage.

Can I set client-specific prices, fixed destinations, vehicles, payment options and branding?

Yes. Driv3 is built to support client-specific setups.

For regular clients, you can configure things such as price agreements, fixed destinations, routes, vehicle options, booking rules, and payment settings.

For Webbookers, you can also personalize the booking flow with layouts, colors, logos, and branding.

This allows different clients, websites, or services to have their own setup while still feeding bookings into the same Driv3 operation.

Pricing, Payments & Compliance

What does Driv3 cost?

Driv3 costs €37,50 per month. One subscription, unlimited use.

You start with 7-day access, with no commitment.

You pay for access to the system — not for platform control, and not for a cut on every ride. Driv3 takes no commission on your own rides.

Only when drivers work together and agree on a commission between themselves, Driv3 charges a 2% handling fee on that agreed commission — never on the full ride amount.

How does commission work, and does Driv3 take commission from rides?

Driv3 does not take commission from rides.

When a ride is shared between drivers or companies, any commission is agreed between the person who brings in the work and the driver who accepts it.

Driv3 does not decide that commission. Driv3 does not take that commission.

Driv3 only charges a 2% handling fee on the agreed commission when collaboration creates value — not on the full ride amount.

So if you bring in your own customer and drive the ride yourself, Driv3 does not take a ride commission.

How do payments, wallet and payouts work?

Driv3 includes payment and wallet functionality to help users manage balances, payments, commissions, and payouts inside the platform.

Depending on the setup, payments can include options such as card payments, QR payments, Tap to Pay, payment links, advance payment, or payment in the vehicle.

Driv3 itself is not a bank. Financial functionality is provided through Stripe and/or financial partners, and some payment or payout features may require onboarding and verification first.

Does Driv3 support BCT / CDT and future taxi compliance?

Yes. In the Netherlands, taxi compliance is moving from the traditional BCT toward CDT, the Central Database Taxi (Centrale Database Taxivervoer).

Driv3 is building for this transition: structured trip data, driver activity, working flows, and compliance-ready operational records are part of the platform.

Our commitment is simple: when you work with Driv3, we make sure you meet the CDT requirements on time.

The result: less manual administration, fewer separate systems, and a cleaner way to manage required trip and operational data from one connected environment.

Read more about the transition and our timeline on the CDT page.

This is not a platform that controls your work.

It’s infrastructure that lets you:
Work, Grow, Build something of your own.

Download the app & activate your account